Return and Exchange Policy

Unless otherwise stated in this Policy, items can ideally be returned within 30 days from the date of delivery in most cases. Products must be returned in the same condition in which they were received. Warranty returns apply when the product has a defect or manufacturer's defect. Return or exchange applies when the customer receives a product that does not correspond to the one ordered.

  • Return or exchange applies when the customer receives an incomplete product.
  • Returns or exchanges apply when the customer ordered an item by mistake, for which we will proceed to make the exchange if the packaging was not altered or damaged.
  • Does not apply to promotional and/or discounted products.
  • It does not apply to products altered or with evidence of use, disassembled, modified or repaired by unauthorized persons.
  • It does not apply to products without their original packaging, altered, damaged or without a label.

Refund Policy

When returning an item, the refund and how it is credited may vary depending on the condition of the item, the length of time the item has been owned by the customer and how the item was purchased.

How are refunds processed?

All refunds will be credited to your original form of payment.

If you placed a credit card order, we will credit your account within 14 business days. This will appear on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the value of the returned item.

If you placed an order by bank deposit or cash payment, we will deposit the refunded amount into the account you provide, which must match the name on the invoice.